Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for Auto Detailers
In the auto detailing world, you are often tied up with a polisher in one hand and a spray bottle in the other, making it hard to close deals over the phone. These scripts are designed to help you quickly qualify leads, justify your professional rates, and stop losing customers to the shop down the street just because they picked up the phone faster.
The Standard 'How much for a wash?' Call
Use this when a caller asks for a generic price without specifying their vehicle size or condition.
Thanks for calling! For a standard exterior wash and interior spruce-up, our packages usually range from $100 to $200 depending on the size of your vehicle. To give you an accurate price, is this for a small sedan or a larger SUV? Also, are we looking at a maintenance cleaning or does it need some extra love like pet hair removal or stain treatment? Once I know the size, I can give you a firm number and look at the schedule for this week.
Tips for this scenario
- -Always ask for the vehicle size immediately to avoid underquoting a large Suburban.
- -Mention 'extra love' as a polite way to bring up upcharges for heavily soiled cars.
Common Mistakes to Avoid
!Giving a firm price for a 'Full Detail' without seeing the amount of pet hair or sand in the vehicle.
!Failing to ask for the customer's phone number or email at the start of the call.
!Not explaining the difference between a 'wash' and a 'detail,' leading to unmet expectations.
!Answering the phone while a loud pressure washer or vacuum is running in the background.
!Forgetting to mention mobile service fees or travel surcharges before arriving at the job.
