Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for Veterinarians
When you are in the middle of a physical exam or surgery, you cannot just drop everything to talk about costs. These scripts help your team or your SkipCalls AI assistant provide clear, compassionate pricing information while ensuring pet owners understand the value of your medical expertise.
Standard Wellness Exam Inquiry
Use this when a pet owner calls for a routine check-up or puppy/kitten visit.
For a standard wellness exam, our fee is $65. This covers a full nose-to-tail physical by our veterinarian to check your pet's heart, lungs, and joints. If you need any specific vaccinations, like Rabies or Distemper, those usually run between $25 and $45 each. Since your pet is due for an update, would you like to see what we have available this Thursday or Friday?
Tips for this scenario
- -Always define what 'physical exam' means so they know it is more than just a quick look.
- -Ask for a specific day to move the caller toward booking immediately.
Common Mistakes to Avoid
!Giving a single 'flat price' for complex surgeries that often have complications.
!Failing to mention that anesthesia or bloodwork is extra, leading to 'sticker shock' at checkout.
!Not asking for the pet's name during a pricing call, which makes the conversation feel cold.
!Letting the phone ring or go to voicemail during puppy/kitten season when new owners are calling around.
!Forgetting to mention that an exam is legally required before medications or vaccines can be dispensed.
