Client Retention Scripts
Client Retention Call Scripts for Dentists
Retaining patients is the most cost-effective way to grow your dental practice, especially since a single lost crown or root canal appointment can cost you $1,000 or more. These scripts are designed to help your team maintain a personal touch without disrupting your workflow in the operatory.
Post-Procedure Check-in
Call the patient 24 hours after a major procedure like a crown, root canal, or extraction.
Hi [Patient Name], this is [Name] from [Practice Name]. Dr. [Dentist Name] asked me to check in and see how you are feeling after your crown prep yesterday. We want to make sure your bite feels even and any sensitivity is starting to settle down. If you have any sharp edges or persistent pain that isn't responding to the over-the-counter meds we discussed, please give us a call. We want to make sure you are comfortable!
Tips for this scenario
- -Mention the specific procedure to show you have their chart open.
- -Focus on 'comfort' and 'bite' as these are the most common post-op concerns.
Common Mistakes to Avoid
!Letting the phone ring in the background while performing a delicate procedure like an extraction.
!Not leaving a specific call-to-action on the patient's voicemail.
!Sounding rushed or annoyed when a patient calls with a simple question about a $200 filling.
!Failing to mention the dentist's name, which builds the personal connection.
!Ignoring after-hours emergency calls and letting them go to a generic, unhelpful voicemail.
