Pricing Inquiry Response Scripts for Dentists
In a dental practice, price shoppers are often just looking for a reason to trust you with their health. Having these scripts ready ensures your team handles financial questions with confidence, especially when you are busy with a patient in the chair. Use these responses to turn a 'how much?' call into a booked appointment without undercutting your value.
Standard Routine Cleaning Call
Use this for new patients asking about the cost of a basic check-up and cleaning.
Our new patient preventative visit typically ranges from $100 to $300. This includes your professional cleaning, a full exam by the dentist, and any necessary X-rays. Since we want to give you the most accurate price, we can check your insurance benefits before you even walk in. Would you like to provide those details now, or should we find a time that works for your schedule first?
Tips for this scenario
- -Mention that X-rays are usually included in the initial range to show value.
- -Always offer to verify insurance as a helpful next step.
Common Mistakes to Avoid
Pro Tips
- 1.Always use a price range rather than a fixed number to protect yourself from surprises during the exam.
- 2.If you are mid-procedure with gloves on, use SkipCalls to answer the phone so you don't lose a $1,500 crown case to the dentist down the street.
- 3.Train your front desk to offer a 'New Patient Special' to lower the barrier for price-sensitive callers.
- 4.Ask 'What brings you in today?' before giving a price to see if they are in pain or just looking for a cleaning.
- 5.Follow up with every price-shopper within 24 hours if they didn't book on the first call.
Frequently Asked Questions
Should I give exact prices over the phone?
No. Always provide a range. Until you see the patient's oral health and X-rays, you cannot know the complexity of the procedure.
How do I handle a patient who says my prices are too high?
Focus on value and outcomes. Mention your technology, the quality of your lab, or your office's comfort amenities, and offer a payment plan.
What if I can't answer the phone while I'm working?
This is a common issue for solo practitioners. Using an AI service like SkipCalls ensures that patients get their pricing questions answered and appointments booked even when your hands are full.
Do I need to mention insurance on every call?
Yes. Most dental patients view price through the lens of their insurance coverage. Offering to check their benefits is a great way to build rapport.
Stop Missing New Patients While You're In The Operatory
Don't let your next $1,500 crown patient go to voicemail. SkipCalls provides a 24/7 AI receptionist for Dentists that answers pricing questions and books appointments automatically for just $19.99/month.
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