Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for Dentists
In a dental practice, price shoppers are often just looking for a reason to trust you with their health. Having these scripts ready ensures your team handles financial questions with confidence, especially when you are busy with a patient in the chair. Use these responses to turn a 'how much?' call into a booked appointment without undercutting your value.
Standard Routine Cleaning Call
Use this for new patients asking about the cost of a basic check-up and cleaning.
Our new patient preventative visit typically ranges from $100 to $300. This includes your professional cleaning, a full exam by the dentist, and any necessary X-rays. Since we want to give you the most accurate price, we can check your insurance benefits before you even walk in. Would you like to provide those details now, or should we find a time that works for your schedule first?
Tips for this scenario
- -Mention that X-rays are usually included in the initial range to show value.
- -Always offer to verify insurance as a helpful next step.
Common Mistakes to Avoid
!Giving a single 'flat' price over the phone without seeing the patient's X-rays.
!Failing to mention that insurance might cover a large portion of the cost.
!Sounding annoyed when a caller asks for pricing instead of seeing it as an opportunity.
!Neglecting to ask for the patient's contact information before giving the price.
!Not mentioning payment plan options like CareCredit or Sunbit early in the call.
