Customer Communication Checklist for Home Inspectors

Your pricing for a $300 vs $800 job depends on square footage and year built; getting this info fast prevents pricing errors.

Ask if water, gas, and electric are on so you do not waste a trip and have to charge a re-inspection fee.

Using a service like SkipCalls ensures that while you are inspecting a roof, a live-sounding AI can book your next $450 appointment and answer questions about your availability.

Always ask if they want a Radon test ($150) or Sewer Scope ($200) during the initial call to maximize your trip value.

Ensure you know if you need a Supra key or if the listing agent will meet you at the property to avoid delays.

Legally, this must be signed before you touch the property; send it via text/email for a digital signature immediately after booking.

Remind the buyer's agent to tell the sellers to clear access to the attic hatch, crawl space, and electrical panel.

Confirm if they will pay via credit card online or bring a check to the site so there is no awkwardness at the end of the job.

Automated reminders reduce no-shows and give the agent time to handle any last-minute scheduling conflicts.

Explain that you will be focused for the first 2 hours and will do a full walkthrough of findings at the end.

Physically show the buyer the main water shut-off and electrical disconnect; this provides huge value and reduces future liability.

Use clear language so the buyer knows a failing HVAC is a big deal, while a loose doorknob is just routine upkeep.

Verbally tell the client if you can't access a crawl space due to standing water so it is not a surprise in the report.

Summarize the condition of the Roof, Foundation, HVAC, Plumbing, and Electrical before they leave the site.

In a fast-moving market, speed is your best marketing tool; late reports kill deals and lose you referrals.

A quick text to the agent saying 'Report is out, call with questions' keeps you top-of-mind for their next listing.

Send a link 48 hours later asking for a Google review specifically mentioning how detailed your photos were.