New Customer Onboarding Checklist for Barbers

Ensure your phone line sends a text with your booking link immediately; use SkipCalls to handle these inquiries 24/7 so you never miss a $25 kids cut while you are busy fading.

Collect details on whether the client needs a skin fade, a buzz cut, or a long-hair scissor cut to allocate the correct chair time.

Determine if they need a $15 beard trim or a $30 hot towel shave so you can prep your steamer and razors in advance.

Clearly state your rates, such as $35 for a standard cut, to avoid awkwardness at the register after the service is done.

Inform new clients to arrive 5 minutes early; if they are 10 minutes late, they lose their spot to a walk-in.

Check the crown and neckline for difficult growth patterns before your first pass with the clippers.

Ask if they have reactions to alcohol-based aftershaves or specific shave gels before using the straight razor.

Physically show the client the guard size (e.g., a #2 vs a #3) to ensure you are both on the same page for the fade.

Locate any bumps or skin irregularities to avoid nicks while performing a close taper or shave.

Confirm if they want them pointed, squared, or faded into the beard before you make the first cut.

Ensure the neck strip and cape are snug but comfortable to prevent itchy hair clippings from falling down their shirt.

During the cut, mention the benefits of a $10 scalp massage or a $15 charcoal face mask to increase your ticket price.

Use a hand mirror to show the back of the head and the neckline clearly so the client can approve the work.

Use a neck duster or blow dryer to remove all hair from the neck and ears so they leave feeling clean.

Suggest the specific pomade or clay you used during the service for them to take home for $15-$25.

Always try to schedule their next fade 2-3 weeks out before they leave the chair to secure your future income.

Make it easy to pay via card or app; remember that a 20% tip on a $40 service is your standard goal.

Use your booking system or SkipCalls integration to send a automated follow-up text with a link to leave a 5-star review.