Phone Etiquette
Phone Etiquette Guide for Barbers
When you have a straight razor to a client's neck, a ringing phone is a distraction you can't afford. This guide helps you manage your shop's phone calls professionally without sacrificing the quality of your fades or the safety of your customers.
The Three-Ring Rule and Greeting
In a busy shop, the sound of clippers and music can drown out the phone. Aim to answer within three rings so the caller doesn't think you are closed or too busy for them. Your greeting should be energetic and clear: 'Thanks for calling Sharp Cuts, this is Mike, how can I get you cleaned up today?' This immediately tells the customer who they are talking to and sets a professional tone for the appointment.
Key takeaway: Always identify yourself and the shop name immediately to build trust with new clients.
Quoting Prices Without Hesitation
Customers often call just to check rates for a haircut or a beard trim. Be direct and explain the value. Instead of just saying '$30,' say 'Our standard haircuts are $30 and that includes a straight-razor neck shave and a hot towel finish.' If they ask for a specialty service like a $50 hot towel shave, explain that it takes 45 minutes to ensure they understand why the price is higher than a quick trim.
