New Customer Onboarding Checklist for Daycares
Running a daycare means your hands are literally full with children, making it impossible to answer every inquiry for a $2,500/month full-time spot. This checklist helps you manage the journey from that first 'do you have openings?' call to a fully enrolled, happy family without compromising child supervision.
Initial Inquiry and Screening
The Facility Tour and Interview
Enrollment and Documentation
First Week Transition
Pro Tips
- 1.Never answer the phone during circle time or nap time; use an AI receptionist to capture potential $25,000/year enrollments while you focus on the kids.
- 2.Offer a $100 referral credit to current parents; word-of-mouth is the cheapest way to fill a vacant spot.
- 3.Schedule your tours in batches on Tuesday and Wednesday mornings to minimize disruption to the children's routine.
- 4.Keep a 'Lead Log' of every parent who calls after-hours; most childcare decisions are made by parents browsing at 9 PM after their kids are in bed.
- 5.Standardize your 'Sick Child Policy' and print it on a fridge magnet for parents so they don't call you at 6 AM asking if they can bring a child with a fever.
Frequently Asked Questions
What if a parent calls with an emergency while I am busy?
Professional AI answering services can be programmed to recognize emergency keywords and provide parents with your secondary emergency-only line or immediate instructions.
How do I handle the 'Do you have space for an infant?' calls when I'm full?
Use SkipCalls to automatically inform them of your current waitlist length and offer to text them a link to your digital waitlist application.
Should I list my prices on the phone or during the tour?
Providing a price range over the phone via your AI receptionist saves you time by filtering out parents whose budget doesn't match your $1,000+ monthly tuition.
How do I manage calls from parents checking on their kids during the day?
Encourage the use of a parent communication app for non-emergencies, and have your AI assistant remind callers that teachers are currently focused on child supervision.
Stop Missing Enrollment Calls While You're Managing Your Classroom
Don't let a $2,500/month customer go to the daycare down the street because you were changing a diaper. Use SkipCalls to answer every inquiry, book tours, and manage your waitlist automatically for just $19.99/month.
More Resources for Daycares
After-Hours Guide
Handle calls outside business hours effectively
Business Hours Optimization
Optimize when and how you answer calls
Call Handling Best Practices
Handle every call like a pro from ring to close
Client Retention Scripts
Keep customers coming back with follow-up calls
Communication Checklists
Step-by-step customer communication guides
Complaint Handling Scripts
Turn complaints into loyalty with the right words
Emergency Call Protocol
Triage and handle urgent calls effectively
Lead Response Templates
Follow-up templates that close more jobs
Missed Call Cost Analysis
Calculate the real cost of every missed call
No-Show Follow-Up Templates
Recover missed appointments professionally
Phone Etiquette
Make great first impressions on every call
Phone Scripts
Ready-to-use call scripts for every scenario
Phone Setup Guide
Configure your business phone system right
Pricing Inquiry Scripts
Handle price questions without losing leads
Review & Referral Scripts
Get more 5-star reviews and referrals
Scheduling Tips
Smart appointment scheduling strategies
Seasonal Call Guide
Plan for peak and slow call seasons
Upselling & Cross-Selling Guide
Increase revenue naturally during service calls
Voicemail Greetings
Professional voicemail scripts that set expectations