Phone Etiquette
Phone Etiquette Guide for Floor Installers
As a flooring professional, your hands are your livelihood, but your phone is your lifeline to new projects. This guide ensures you stay professional and land more $10,000 whole-house jobs even when you are busy on your knees with a nail gun. Mastering these techniques will stop potential clients from calling the next installer on the list.
The Professional Flooring Greeting
When you are mid-plank or mixing thin-set, it is tempting to answer with a quick 'Hello?' or just your name. To land high-value jobs like a $20,000 whole-house hardwood install, you must sound like a business. Your greeting should include your company name and your name clearly. This tells the caller they have reached a professional, not just a guy with a truck and a saw.
Key takeaway: Always lead with your business name and a friendly offer to help with their flooring project.
Handling Noise and Safety
Flooring sites are loud environments filled with saws, sanders, and nail guns. Never try to talk while a machine is running; it sounds unprofessional and is a safety risk. If a call comes in while you are cutting tile, step into another room or outside. If you cannot get to a quiet spot within five seconds, it is better to let your AI receptionist handle the call so you do not sound frazzled or distracted.
