Review & Referral Request Scripts for Floor Installers
Flooring customers usually decide fast and compare 3+ quotes, so your online reviews and referrals directly affect whether you win the $1,500–$20,000 jobs. The tricky part: you’re often on your knees, running a saw or nail gun, and you can’t stop to chase reviews—so you need scripts that fit how flooring work actually happens (final walkthrough, punch list, acclimation talk, cleanup).
1) Google Review Request — Right After Final Walkthrough (in person)
Use when you’ve done the final walkthrough, fixed any squeaks/lippage you can, and the customer is visibly happy.
“Before I pack up the last of the saws and floor protection, can I ask a quick favor? A Google review helps a lot for a flooring installer—most people compare a few quotes and they look at reviews first. If you can mention what we installed (like the LVP in the living room / the tile in the bath) and that we kept the place clean and hit the schedule, that really helps. I can text you the review link so you don’t have to hunt for it. Is this number the best one to send it to?”
Tips for this scenario
- -Ask right after they say “It looks great” during the walkthrough—don’t wait until you’re already in the truck.
- -Give them 2–3 specifics to mention: material (hardwood/tile/carpet/vinyl), cleanliness (dust control, floor protection), and schedule (pre-move-in deadline).
- -Text the link on the spot so it doesn’t get buried under moving/renovation messages.