Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for Beauty Spas
Pricing calls at a beauty spa are tricky because clients want a fast number, but your price depends on treatment length, add-ons, and skin/body needs. These scripts help you give confident answers without underpricing yourself—or getting pulled into long phone calls while you’re mid-facial or massage.
Standard “How much is a facial?” (clear menu pricing)
Use when your facial options are pre-set and you can quote exact starting prices.
“Totally—our facials start at $80 and go up to $200 depending on the type. Our most popular is the 60-minute Custom Facial at $120, and that includes double cleanse, exfoliation, extractions if needed, mask, and finishing products. If you tell me your main goal—acne, dryness, brightening, or anti-aging—I’ll point you to the best option and exact price. Are you looking for a quick refresh or something more corrective?”
Tips for this scenario
- -Name one “most popular” facial with a specific price so the caller has an anchor.
- -Use client language (“acne,” “glow,” “blackheads,” “fine lines”) instead of product-brand jargon.
- -State what’s included (extractions, mask, finishing SPF) so your price sounds justified.
Common Mistakes to Avoid
!Saying “It depends” without giving any numbers—price shoppers hang up and call the next spa.
!Quoting a low price to get them in, then adding upgrades later (hot stones, extractions, LED) which feels like a bait-and-switch.
!Not naming what’s included (consult, exfoliation, extractions, mask, finishing SPF), so your $120 facial sounds the same as someone else’s $80 facial.
!Talking too long while you’re mid-treatment and sounding distracted—clients hear that and assume the service will feel rushed too.
!Forgetting to ask one key question (goal, sensitivity, event date) and then recommending the wrong service, which leads to complaints or refunds.
