Review & Referral Scripts
Review & Referral Request Scripts for Beauty Spas
In the beauty spa industry, a single 5-star review for a $200 skincare package can be worth thousands in lifetime customer value. These scripts help you capture that 'post-treatment glow' feedback while ensuring your relaxation sanctuary remains a professional, high-growth business.
Post-Facial Glow Review Request
Use this right after a client finishes a facial or skin treatment when they are looking in the mirror.
I am so glad you're happy with how your skin looks after that session! Since we focused on those hydration goals today, would you mind sharing your experience on Google? It really helps other people looking for specialized facial treatments find our spa. I can text you a direct link right now so it only takes 30 seconds before you head out!
Tips for this scenario
- -Ask while they are admiring their results in the mirror for the highest conversion.
- -Mention a specific benefit they received, like 'hydration' or 'brightness'.
Common Mistakes to Avoid
!Answering the phone in the middle of a quiet massage or facial session.
!Forgetting to ask for a review while the client is still feeling the 'spa high' at checkout.
!Not having a direct link ready to text to the client's phone immediately.
!Ignoring negative reviews instead of using them as an opportunity to show great customer service.
!Letting potential new clients go to voicemail because you are performing a $300 body treatment.
