Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for Garage Door Companies
In the garage door industry, a call about a broken spring or a car trapped inside is an emergency that won't wait. These scripts help you provide professional, range-based pricing that protects your margins while building enough trust to win the job over cheaper, fly-by-night competitors.
The 'Broken Spring' Emergency Call
Use this when a customer calls because their door won't open and they suspect a spring snapped.
I'm sorry to hear you're stuck; that's a common issue we can definitely handle today. For a standard torsion spring replacement, you are typically looking at $200 to $400 depending on the weight of your door and the spring size. Since those springs are under extreme tension and can be dangerous, I'd like to send a tech over to safely measure and give you an exact price. We can have someone there within two hours—does that work for you?
Tips for this scenario
- -Always warn the customer not to try and pull the emergency release if the door is heavy.
- -Mention that you carry common spring sizes on the truck for same-day repair.
Common Mistakes to Avoid
!Giving a firm price over the phone without seeing the door's condition or weight.
!Not asking if a vehicle is currently trapped inside the garage.
!Failing to mention that you are licensed and insured for high-tension spring work.
!Letting the phone go to voicemail during a 'door off track' emergency call.
!Assuming the customer knows the difference between a torsion spring and an extension spring.
