Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for IT Companies
In the IT world, your time is literally money, and a missed call during a server outage can cost you a long-term contract. These scripts help you move from 'how much per hour' to 'value-based' pricing while you are busy in the server room.
The Standard Hourly Inquiry
Use this when a caller asks for your basic rate for a one-time fix like a slow PC or printer issue.
Our standard rate for on-site troubleshooting and break/fix support is $150 per hour with a one-hour minimum. This includes a full diagnostic of the specific machine or software issue you are facing. Most individual workstation repairs are resolved within one to two hours. If we find that hardware replacement is needed, we will provide a separate quote for parts before doing any work. Does that sound like the kind of help you need right now?
Tips for this scenario
- -Always mention the one-hour minimum to avoid losing money on 15-minute travel jobs.
- -Clarify that parts are extra so there are no surprises on the final invoice.
Common Mistakes to Avoid
!Giving a flat price for a server fix without seeing the error logs first.
!Forgetting to mention that software licenses and hardware costs are not included in labor.
!Failing to explain what happens after hours or on weekends regarding rates.
!Not asking how many devices or users are involved before quoting a monthly fee.
!Sounding too technical with acronyms like DNS, DHCP, or VLAN instead of talking about business results.
