Client Retention Scripts
Client Retention Call Scripts for IT Companies
In the IT world, your value is often invisible when things are working perfectly. These scripts help you stay top-of-mind and transition from a 'break/fix' technician into a high-value strategic partner, ensuring your $1,000+ monthly recurring revenue stays secure.
Post-Service Quality Check
Use this 24-48 hours after completing a break/fix repair or a new network setup.
Hi [Client Name], this is [Your Name] from [IT Company]. I’m calling to make sure that the network issues we resolved yesterday are still holding up and that your team is back to full speed. Are you noticing any lingering lag, or is the connection back to 100%? We want to make sure that $500 repair completely solved the problem so you don't have any more downtime this week.
Tips for this scenario
- -Mention the specific problem you fixed so they know this isn't a generic robocall.
- -Ask about 'employee friction' to see if there are other billable issues you can help with.
Common Mistakes to Avoid
!Using technical jargon like 'latency,' 'SSID,' or 'VoIP' instead of 'speed,' 'WiFi name,' or 'phones.'
!Only calling when there is a problem, which makes the client associate your voice with bad news.
!Not having a professional greeting or a 24/7 answering solution when you are stuck in a server room.
!Failing to mention the 'why' behind a service, such as how it prevents business downtime.
!Forgetting to ask for a review or referral after a successful $2,000+ project completion.
