Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for Travel Agents
Travel agents lose thousands in commissions every year because they are on hold with airlines or busy booking complex itineraries when a new lead calls. These scripts help you turn price-sensitive callers into loyal clients by shifting the focus from the bottom line to the value of a perfectly managed trip.
Standard 'How much for a trip?' Range-Based Quote
Use this when a caller asks for a quick price for a generic destination like 'the Caribbean'.
I would love to help you plan that! For a typical 7-day all-inclusive Caribbean vacation for two, most of my clients see a range between $3,500 and $6,000 depending on the resort tier and travel dates. To give you an exact quote, I need to check the current live inventory in my booking system. Can we schedule a quick 10-minute discovery call this afternoon to lock in the best available rate for you?
Tips for this scenario
- -Always provide a range to manage expectations immediately.
- -Mention 'live inventory' to create a sense of urgency.
Common Mistakes to Avoid
!Answering the phone while on a stressful hold with an airline, which makes you sound frazzled to the new client.
!Giving a single 'flat price' without explaining what is included, like transfers or travel insurance.
!Forgetting to ask for the traveler's specific dates before discussing pricing, as travel costs fluctuate daily.
!Not mentioning your professional planning fee (if you have one) until the very end of the call.
!Spending 30 minutes on the phone with a 'price shopper' who has no intention of booking through an agent.
