Review & Referral Scripts
Review & Referral Request Scripts for Auto Repair Shops
In the auto repair business, trust is your most valuable tool. Most customers won't drop $1,500 on a transmission repair or $600 on brakes without checking your Google reviews first. These scripts help you turn happy drivers into your best marketing team while you stay focused under the hood.
Requesting a Review Post-Service
Use this right when the customer is paying their bill or picking up their keys after a successful repair.
Everything is good to go with those new brake pads and rotors, so you should be stopping nice and quiet now. Since we got you back on the road for under $400, would you mind doing us a huge favor? If you leave us a quick review on Google, it really helps other folks in town find a shop they can trust. I can text you the link right now while I grab your keys.
Tips for this scenario
- -Ask while they are still at the counter and feeling relieved the car is fixed.
- -Mention the specific repair you did to make the request feel personal.
Common Mistakes to Avoid
!Waiting too long to ask for the review after the car has left the shop.
!Not explaining how much reviews actually matter for a local small business.
!Forgetting to provide a direct link, making the customer 'work' to find you.
!Ignoring negative reviews instead of trying to fix the customer's problem.
!Missing referral calls because the shop is too loud to hear the phone ring.
