Review & Referral Request Scripts for Solar Installers
In the solar industry, a $25,000 installation is a massive investment built entirely on trust. These scripts help you turn every successful Permission to Operate (PTO) notice and battery backup setup into a steady stream of high-quality Google reviews and referrals.
Requesting Google Review Post-PTO
Use this once the utility company has officially granted Permission to Operate and the system is live.
Hey there! Now that your system is officially energized and you are spinning that meter backward, I wanted to see if you would share your experience. Most homeowners are nervous about switching to solar, and hearing about your install and the 30 percent tax credit process really helps. Would you mind leaving us a quick Google review? I will send the link over now so you can do it while you are checking your production app.
Tips for this scenario
- -Send the text immediately after they see their first day of high production in the app.
- -Mention that their review helps other neighbors feel safe about going solar.
Common Mistakes to Avoid
Pro Tips
- 1.Ask for the review the moment the customer sees their first 'zero dollar' utility bill.
- 2.Use SkipCalls to ensure that when a referral calls while you are on a roof, they get an immediate professional response.
- 3.Tag your installers in the review responses to build a personal connection with the local community.
- 4.Offer to take the 'after' photos of the panels with a drone and text them to the customer for their review.
- 5.Create a 'Referral Kit' PDF that explains the tax credit so your customers can easily explain it to their friends.
Frequently Asked Questions
When is the absolute best time to ask for a solar review?
The best time is 24 hours after the utility company grants Permission to Operate (PTO) and the customer sees their meter spinning backward.
Should I offer a discount for a Google review?
No, Google's terms forbid paying for reviews. Instead, offer a 'referral bonus' for actual signed contracts resulting from their recommendation.
How do I handle a negative review about a roof leak?
Respond immediately stating your workmanship warranty covers leaks and provide the exact date you are sending a crew to inspect and repair it.
What if the customer is unhappy with the long permit process?
Explain in your response that permit timelines are set by the local AHJ (Authority Having Jurisdiction), but you handled all the paperwork to make it as easy as possible.
Never Miss a $30,000 Solar Lead While You Are on the Roof
Stop losing high-ticket installs to voicemail. SkipCalls provides a 24/7 AI Receptionist that books site assessments and answers technical questions while you are busy installing panels.
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