Call Forwarding Guide
How to Forward Calls from Fonality
Forwarding your Fonality business calls to SkipCalls ensures that every customer reaches a professional AI assistant regardless of the time of day. This setup takes less than five minutes and allows your team to focus on high-priority tasks while our AI handles your incoming inquiries.
Connect Fonality
- 1
Login at cp.fonality.com
- 2
Navigate to Features tab
- 3
Choose "Call forwarding to a single number"
- 4
Choose forward after 10 or 15 seconds
- 5
Enter forwarding number: your SkipCalls number
- 6
Click Apply All Changes
Troubleshooting
- •Ensure your Fonality user profile has administrative permission to enable external call forwarding.
- •Verify that your Find Me/Follow Me settings are not conflicting with your primary forwarding rules in the HUD dashboard.
- •Check that you have entered the SkipCalls destination number using the full 10-digit format without leading zeros or country codes unless required.
- •Confirm your Fonality account has enough active call paths to support simultaneous incoming and redirected calls.
Frequently Asked Questions
Will I be charged by Fonality for forwarding calls?
Most Fonality VoIP plans include call forwarding, but you should verify if your specific contract applies per-minute usage rates for external redirections.
Can I forward Fonality calls only after hours?
Yes, you can use Fonality's time-based routing features to automatically forward calls to SkipCalls during evenings and weekends while keeping your desk phone active during the day.
How do I turn off call forwarding once it is active?
You can disable the redirection at any time by logging into your Fonality HUD or web portal and toggling the forwarding status back to your local extension.
Does this work with Fonality's cloud and on-premise systems?
Yes, both Fonality's cloud-based and on-premise VoIP solutions support external call forwarding to SkipCalls' AI answering service.
Ready to forward your Fonality calls?
Set up SkipCalls in minutes. Your AI receptionist answers every call 24/7 — no missed leads, no voicemail tag.
