Call Forwarding Guide
How to Forward Calls from Nextiva
Connecting your Nextiva phone system to SkipCalls allows you to capture every opportunity without staying glued to your desk. By forwarding your calls to our AI answering service, you ensure a professional response for every customer in 2026.
Forwarding Codes
Open your phone's dialer, enter the activation code, and press Call. Replace your SkipCalls number with the number from your SkipCalls app.
| Forward Type | Activate | Deactivate |
|---|---|---|
No Answer Forwards if you don't pick up within a few rings | *92•••• | *92 |
When Busy Forwards when you're on another call | *90•••• | *90 |
When Unreachable Forwards when your phone is off or has no signal | *94•••• | *94 |
Replace •••• with your SkipCalls phone number (found in the app under Settings).
Troubleshooting
- •Ensure that 'Call Forwarding Always' is not being overridden by 'Selective Call Forwarding' rules in your Nextiva portal.
- •Verify that your Nextiva user profile has the necessary permissions to redirect calls to external numbers.
- •Check that you have entered the SkipCalls destination number using the full 10-digit format including the area code.
- •Confirm that your Nextiva account has active service and isn't set to 'Do Not Disturb' mode, which may block forwarding.
Frequently Asked Questions
Does Nextiva charge for forwarding calls to an external number?
While Nextiva generally includes forwarding features, redirected calls typically count toward your plan's minute usage or may incur standard outbound rates.
Can I forward Nextiva calls only when I don't answer?
Yes, you can configure 'Call Forwarding No Answer' within your Nextiva settings to send calls to SkipCalls only after a specific number of rings.
How quickly can I stop forwarding calls back to my Nextiva line?
Changes take effect instantly; you can disable the forwarding rule through your Nextiva dashboard or via handset star codes to resume normal operation.
Will my Nextiva callers know their call is being forwarded?
No, the transition is seamless. Callers will simply hear a standard ring before being connected to the SkipCalls AI assistant.
Ready to forward your Nextiva calls?
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