Client Retention Scripts
Client Retention Call Scripts for HVAC Technicians
In the HVAC world, the money isn't just in the $10,000 system install; it is in the 15 years of maintenance that follows. These scripts are designed to keep your schedule full during the slow shoulder seasons and ensure you are the first person they call when a heatwave hits.
Post-Repair Quality Check
Call the customer 2 days after an emergency repair to ensure their home is still comfortable.
Hi [Customer Name], this is [Your Name] with [Company Name]. I'm calling to make sure your AC is still blowing ice-cold after we replaced that capacitor on Tuesday. I know it hit 98 degrees today, so I wanted to verify the system is keeping up and you aren't seeing any more ice on the lines. Is everything running smoothly for you?
Tips for this scenario
- -Mention the specific part you fixed to show you remember the job.
- -Ask about the indoor temperature specifically to gauge system performance.
Common Mistakes to Avoid
!Answering with a generic 'Hello' instead of your company name while on a job site.
!Not asking for the appointment immediately, leaving it 'open-ended'.
!Failing to mention the high cost of emergency repairs vs. the low cost of maintenance.
!Sounding out of breath or annoyed when the phone rings while you are in a 140-degree attic.
!Leaving customers on hold while you struggle to find a pen and paper in a crawl space.
