Phone Etiquette Guide for HVAC Technicians
When it is 95 degrees outside and 140 degrees in the attic, the last thing you want to do is answer a ringing phone. However, in the HVAC world, the first person to pick up the call usually gets the $10,000 system replacement. This guide helps you stay professional and book more jobs even when you are covered in grease and sweat.
The Three-Ring Rule and Why It Matters
Key takeaway: An unanswered call is a $500 repair or a $12,000 install walking over to the next HVAC company on the list.