Client Retention Scripts
Client Retention Call Scripts for Plumbers
In the plumbing world, a $2,000 water heater install often starts with a simple $150 drain cleaning call. These scripts are designed to help you turn one-off emergency repairs into lifetime service agreements and high-value project leads.
48-Hour Post-Service Check-In
Use this call two days after a repair to ensure there are no leaks and the customer is happy.
Hi [Customer Name], this is [Your Name] with [Business Name]. I'm calling to check in on that kitchen faucet we repaired on Tuesday. Are you seeing any moisture under the sink, or is everything bone dry like it should be? We want to make sure you are 100 percent satisfied before we close out your file. If you have a second, we'd love for you to mention our technician in a quick review.
Tips for this scenario
- -Ask specifically about 'moisture' or 'drips' to show you care about their home's safety.
- -If they mention a small issue, offer to swing by and tighten it for free immediately.
Common Mistakes to Avoid
!Answering a potential $3,000 job with a simple 'Hello' instead of a professional greeting.
!Not asking for a review while you are still standing next to the fixed leak and the customer is happy.
!Assuming a customer knows they need a water heater flush and waiting for them to call you.
!Failing to capture the caller's info when your hands are covered in pipe dope or grease.
!Letting emergency calls go to voicemail where they will immediately hang up and call the next plumber on Google.
