2) Triage Decision Tree (Use This While You’re Teaching)
Use this decision tree exactly as written so whoever answers (you, front desk, or an AI receptionist) makes the same call every time.
A) Is anyone in immediate danger? (injury, missing child, fire/smoke, break-in, custody conflict)
- YES → Call 911 first (or building security), then call the parent/guardian, then notify studio owner/manager.
- NO → Go to B.
B) Is this about today’s classes in the next 3 hours? (closure, instructor late, room change, weather, power outage)
- YES → Send a broadcast text/email to affected classes, update voicemail/phone greeting, post to Instagram story.
- NO → Go to C.
C) Is this about recital/competition in the next 48 hours? (costume missing, schedule change, music file, call time confusion)
- YES → Mark URGENT. Reply within 15–60 minutes with a clear next step and deadline.
- NO → Go to D.
D) Is this a new student trying to start quickly? (trial class today/this week, private lesson availability)
- YES → Mark SALES-URGENT. Reply within 1–2 hours during peak seasons (Back-to-School, New Year, pre-recital). Offer 2 class options and a clear price: Drop-in $15–$30, Private $60–$150.
- NO → Standard response within 1 business day.
If you can’t answer while demonstrating, your system should collect: dancer name, age, class/team, event date, deadline, and best callback number. SkipCalls can do this 24/7 and tag calls as “Safety,” “Recital/Competition,” or “New Enrollment” so you only stop teaching when it truly matters.
Key takeaway: Decide danger → today’s classes → recital/competition deadline → new enrollment speed → everything else.