Phone Etiquette
Phone Etiquette Guide for DJs
When you are behind the decks or setting up a complex lighting rig, your phone is the last thing you can touch. Yet, a single missed call from a bride or event coordinator can mean losing a $2,000 wedding booking to the next guy on Google. This guide helps you master the phone so you can book more gigs even when you are mid-set.
The Golden Rule: Answering Speed
In the entertainment industry, the first person to pick up usually gets the gig. Most event dates are fixed, and if a client is calling to check availability for a June wedding, they want an answer right now. If you are mixing a set or in a sound check, you physically cannot answer. This is where a tool like SkipCalls becomes a lifesaver, providing an AI receptionist that handles the call 24/7 so you never lose a $1,500 booking to a competitor just because you were busy beatmatching.
Key takeaway: Answering within three rings is the difference between a booked Saturday and an empty calendar.
The Professional DJ Greeting
Stop answering with a simple 'Hello?' or 'Yeah, this is Mike.' You are a professional entertainment service. Start with: 'Thanks for calling [Your Business Name]! This is [Your Name], how can I help make your event legendary?' This immediately sets the vibe for a high-energy party or a polished corporate event. It tells the caller they have reached a legitimate business, not just a hobbyist with a laptop.
