Phone Script Templates for Couriers (2026)
In the courier world, speed is the only thing that matters. If you miss a call while you are driving or unloading a heavy crate, that customer is going to call the next driver on the list within seconds. These scripts help you close jobs quickly and stay professional even when you are on the road.
Rush Delivery Inquiry
Use this when a customer needs a 'Hot-Shot' or 'ASAP' delivery for a document or small package.
Thanks for calling [Your Company Name]! For a rush delivery right now, our fee starts at $50 for local drops under 10 miles. I can have a courier at your pickup location within 30 minutes. Do you have the pickup and drop-off addresses ready so I can give you a firm quote and get a driver dispatched?
Tips for this scenario
- -Always ask for the deadline first to ensure you can actually make the window.
- -Mention the 'Hot-Shot' fee immediately to filter out price shoppers.