Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for Couriers
In the courier business, the first person to answer the phone usually wins the job. These scripts help you provide fast, professional quotes while you are on the road, ensuring you lock in deliveries before the customer calls your competitor.
Standard Local Delivery Inquiry
Use this when a customer asks for a basic price to move a package across town.
Thanks for reaching out! For a standard same-day delivery within the city, my rates typically range from $10 to $50 depending on the total mileage and the size of the item. To give you an exact price, could you share the pickup and drop-off zip codes? I can usually have that picked up within the hour if that works for you. Would you like me to send over a formal quote via text?
Tips for this scenario
- -Always ask for zip codes first to calculate mileage accurately.
- -Mention your current ETA to create a sense of urgency.
Common Mistakes to Avoid
!Answering the phone while driving in a high-traffic area without a hands-free setup.
!Forgetting to ask about 'stairs' or 'loading docks' which can add 20 minutes to a job.
!Giving a flat price without knowing the exact mileage or traffic conditions.
!Letting calls go to a standard voicemail where customers won't leave a message.
!Not asking for the recipient's phone number, leading to delays at the drop-off point.
