Pricing Inquiry Response Scripts for Couriers
In the courier business, the first person to answer the phone usually wins the job. These scripts help you provide fast, professional quotes while you are on the road, ensuring you lock in deliveries before the customer calls your competitor.
Standard Local Delivery Inquiry
Use this when a customer asks for a basic price to move a package across town.
Thanks for reaching out! For a standard same-day delivery within the city, my rates typically range from $10 to $50 depending on the total mileage and the size of the item. To give you an exact price, could you share the pickup and drop-off zip codes? I can usually have that picked up within the hour if that works for you. Would you like me to send over a formal quote via text?
Tips for this scenario
- -Always ask for zip codes first to calculate mileage accurately.
- -Mention your current ETA to create a sense of urgency.
Common Mistakes to Avoid
Pro Tips
- 1.Always use a Bluetooth headset so you can take notes on your dispatch app safely while driving.
- 2.Set up a 'Wait Time' fee in your contract for any delivery where you have to wait more than 10 minutes.
- 3.Use SkipCalls to answer your phone when you are in a secure facility or driving through a dead zone.
- 4.Keep a 'Zone Map' printed on your visor so you can give instant price ranges without checking GPS.
- 5.Send a 'Heading your way' text with a tracking link to reduce customer anxiety and phone calls.
Frequently Asked Questions
Should I give an exact price or an estimate?
Always give a range first, then ask for the exact zip codes and item details to provide a firm price. This protects you if the job ends up being much further than expected.
How do I handle callers who want to pay cash?
Cash is fine, but always tell them the price upfront and mention you carry limited change. For business clients, suggest digital payments or invoicing to keep your records clean.
What if I am already on a delivery and can't take another?
Be honest about your timeline. Tell them when you will be clear, or use an AI receptionist like SkipCalls to tell them your next available window so they don't feel ignored.
Do I need to charge for fuel separately?
It is better to build the fuel cost into your mileage rate. Customers prefer one 'all-in' price rather than being nickel-and-dimed with surcharges.
Stop Losing Deliveries to Voicemail
Couriers lose thousands in revenue because they can't answer the phone while driving or unloading. SkipCalls acts as your 24/7 AI dispatcher, answering price questions and booking deliveries so you never miss a rush job again.
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