Phone Scripts
Phone Script Templates for Lawyers (2026)
In the legal world, a missed call isn't just a missed conversation; it's a lost case or a $5,000 retainer going to the firm down the street. These scripts help you maintain a professional image and capture every lead even when you are stuck in court or a long deposition.
New Potential Client Inquiry
Use this script when someone calls for the first time asking for legal help.
Thank you for calling our office. To make sure we give you the best advice, may I ask what type of legal matter you are dealing with today? We offer a formal initial consultation for $250 where the attorney will review your documents and outline a strategy for your case. I have an opening this Thursday at 2:00 PM or Friday morning at 9:00 AM—which works better for your schedule? Once we book this, I will send over our intake form so we can hit the ground running.
Tips for this scenario
- -Always mention the consultation fee upfront to filter out price-shoppers.
- -Give two specific time slots rather than asking when they are free.
Common Mistakes to Avoid
!Using too much legalese that confuses and intimidates potential clients.
!Failing to mention consultation fees until the end of a long call.
!Answering the phone in a noisy hallway outside a courtroom.
!Letting emergency calls go to a generic voicemail that never gets checked.
!Not having a standard intake process to pre-screen for conflicts of interest.
