Review & Referral Scripts
Review & Referral Request Scripts for Florists
In the floral industry, your reputation is as delicate as a fresh hydrangea. Since most customers choose a florist based on photos and local trust for high-stakes events like weddings and funerals, these scripts help you capture that emotional 'wow' moment and turn it into a digital recommendation that brings in the next $500 order.
Google Review Request Post-Delivery
Send this via text or say it over the phone about 2 hours after a bouquet or arrangement has been delivered.
Hi [Customer Name], I hope that bouquet of seasonal lilies and roses we delivered earlier really brightened your day! As a local florist, our business grows purely on the word of mouth of our neighbors. Would you mind taking 30 seconds to leave us a Google review? It helps other people in the community find us when they need something special. Thank you so much for supporting our shop!
Tips for this scenario
- -Mention specific flowers used in the arrangement to make the request feel personal and not like a template.
- -Include a direct link to your Google Business Profile to make it one-click easy.
Common Mistakes to Avoid
!Waiting too long to ask for a review after the flowers have started to fade.
!Not having a Google Business Profile link ready to text to the customer immediately.
!Ignoring negative reviews instead of using them as an opportunity to show great customer service.
!Failing to ask for referrals from funeral directors or wedding planners who can provide repeat business.
!Missing the phone call from a potential $2,000 wedding client because your hands were in a bucket of water.
