Professional Voicemail Greetings for Florists
In the floral industry, your hands are often wet or holding delicate stems when the phone rings. A missed call for a $150 anniversary bouquet or a $500 funeral tribute usually results in that customer calling your closest competitor. Professional voicemail scripts ensure you capture every lead and manage delivery expectations even when you are busy in the cooler.
Standard Business Hours
Use this when you are in the shop but cannot step away from an arrangement or a customer.
Thanks for calling [Shop Name]! We are currently in the back designing beautiful arrangements and our hands are a bit tied. We want to give your order the same focus and care. Please leave your name, phone number, and the date you need flowers delivered. If you want to place a standard bouquet order for under $150, you can do that right now on our website for faster processing. We will call you back as soon as we put the shears down!
Tips for this scenario
- -Mention your website for simple orders to reduce your call volume.
- -Keep the tone warm and creative to match your brand.
Common Mistakes to Avoid
Pro Tips
- 1.Mention your delivery zones so customers know immediately if you can help them.
- 2.Ask callers to spell their last name and provide the delivery date in the message.
- 3.Update your greeting for major floral holidays at least two weeks in advance.
- 4.Use SkipCalls to answer 24/7 so you never lose a $300 funeral spray order to a faster shop.
- 5.Keep a separate script for your 'Flower Subscription' customers to make them feel like VIPs.
Frequently Asked Questions
Should I mention my delivery fees in my voicemail?
Generally, no. It's better to get the customer on the phone or direct them to your website where fees are calculated by zip code.
How do I handle price shoppers who leave messages?
In your greeting, mention that custom arrangements start at a specific price point (e.g., $65) to pre-qualify callers.
What is the best way to handle 'Where is my delivery' calls?
Include a line in your greeting stating that drivers are on the road until a specific time and that you'll call back only if there's an issue with the address.
Do I need a different voicemail for my cell phone vs shop phone?
If you use your cell for business, it must sound professional. If you can't manage both, an AI answering service can bridge the gap between your personal life and shop orders.
Never Miss a $1,000 Wedding Lead While Your Hands Are Full
Stop losing bouquet sales to the shop down the street. SkipCalls provides an AI receptionist for Florists that answers 24/7, books consultations, and handles basic delivery questions for just $19.99/month.
More Resources for Florists
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Customer Onboarding Checklist
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Phone Setup Guide
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Seasonal Call Guide
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Upselling & Cross-Selling Guide
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