Review & Referral Scripts
Review & Referral Request Scripts for Nail Salons
In the nail industry, your reputation is built on the photos your clients post and the reviews they leave. Because your hands are usually covered in polish or acrylic dust, these scripts help you capture five-star feedback and referrals without stopping your workflow.
Post-Manicure In-Person Request
Use this right after you apply the final top coat or cuticle oil while the client is admiring their hands.
I am so happy with how this gel color looks on you! Your cuticles cleaned up perfectly. If you have a second, would you mind snapping a photo of your nails and leaving a quick review on Google? It really helps me show off my nail art and find new clients who want a similar look.
Tips for this scenario
- -Offer to take the photo for them so it looks professional.
- -Mention a specific detail you liked, like the shape or the custom color mix.
Common Mistakes to Avoid
!Answering the phone with wet, gloved hands which looks unprofessional and is unsanitary.
!Forgetting to ask for a review immediately after a $150 intricate nail art session when the client is most excited.
!Letting the phone ring out during the Saturday morning rush, losing hundreds in potential bookings.
!Not responding to negative reviews, which makes it look like you don't care about your work quality.
!Failing to mention a referral program during the 45 minutes you have the client sitting at your desk.
