Client Retention Call Scripts for Massage Therapists
In the massage industry, your hands are your income, but your phone is your lifeline. These scripts are designed to help you maintain deep connections with your clients without breaking the peaceful atmosphere of your spa. Using consistent follow-ups ensures that clients who came in for a one-time 'knot' become lifelong regulars who value their wellness.
24-Hour Post-Service Check-In
Call a client one day after a deep tissue or high-intensity session to check on their recovery.
Hi [Client Name], this is [Your Name] from [Spa Name]. I am calling briefly to see how your body is feeling after yesterday's 90-minute deep tissue session. It is normal to feel a little tender where we worked on those shoulder knots, so make sure you are drinking plenty of extra water today. If you have any questions about the stretches we discussed, feel free to reach out. I look forward to seeing you at your next appointment!
Tips for this scenario
- -Mention a specific area of tension you worked on to make it personal.
- -Always remind them about hydration to prevent post-massage headaches.
Common Mistakes to Avoid
Pro Tips
- 1.Keep a 'Client Preferences' log to mention specific muscle groups like 'traps' or 'glutes' during your calls.
- 2.Use SkipCalls to handle your bookings while you are 'hands-on' so you never lose a $150 booking to a competitor.
- 3.Always stand up and smile while talking on the phone; it makes your voice sound warmer and more welcoming.
- 4.If a client mentions a big event like a marathon or wedding, set a reminder to call them a week before.
- 5.Suggest 'add-ons' like foot scrubs or CBD oil over the phone to increase your average ticket price.
Frequently Asked Questions
When is the best time of day to make retention calls?
Between 10:00 AM and 11:30 AM or 4:00 PM and 5:30 PM. These times usually avoid the early morning rush and dinner time.
What if the client doesn't answer?
Leave a concise, warm voicemail using the same scripts. Mention that they can book online or text you back to save time.
How often should I call a lapsed client?
Follow a 3-6-9 rule. Call at 3 months, 6 months, and 9 months. If they haven't returned after a year, move them to an email-only list.
Should I mention pricing on the call?
Yes. Transparency builds trust. Mentioning your 60-minute rate ($80-$150) helps the client make a quick decision.
Keep Your Hands on the Client and Your Mind Off the Phone
Don't let the sound of a ringing phone ruin a relaxing $200 couples massage. SkipCalls uses AI to answer your spa's phone 24/7, book appointments directly into your calendar, and filter out spam—all for just $19.99/month.
More Resources for Massage Therapists
After-Hours Guide
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Business Hours Optimization
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Complaint Handling Scripts
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Emergency Call Protocol
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Missed Call Cost Analysis
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No-Show Follow-Up Templates
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Customer Onboarding Checklist
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Phone Etiquette
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Phone Scripts
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Phone Setup Guide
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Pricing Inquiry Scripts
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Review & Referral Scripts
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Scheduling Tips
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Seasonal Call Guide
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Upselling & Cross-Selling Guide
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Voicemail Greetings
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