Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for Massage Therapists
When your hands are on a client in a dim, quiet room, you cannot answer the phone to discuss rates. These scripts ensure you provide professional, consistent pricing information that reflects your expertise without breaking the peaceful atmosphere of your spa.
Standard 'How much?' Call
Use this when a caller asks for your basic rates for a single session.
Our most popular service is the 60-minute therapeutic massage for $95, which includes a consultation to target your specific tension areas. If you feel like you need more time for full-body relaxation, we also offer a 90-minute session for $145. Both options include aromatherapy and hot towels at no extra charge. Which of those sounds like it would help you feel better today?
Tips for this scenario
- -Mention a specific benefit like hot towels to justify the price immediately.
- -Always offer two time options to give the caller a choice rather than a yes/no.
Common Mistakes to Avoid
!Answering the phone while a client is on the table, which ruins the atmosphere they paid for.
!Giving a 'flat rate' without explaining the value or what is included in the session.
!Failing to ask for the booking immediately after giving the price.
!Not having an automated way for people to book when you are in a treatment room.
!Sounding rushed or annoyed when a caller asks for pricing details.
