Pricing Inquiry Response Scripts for Massage Therapists
When your hands are on a client in a dim, quiet room, you cannot answer the phone to discuss rates. These scripts ensure you provide professional, consistent pricing information that reflects your expertise without breaking the peaceful atmosphere of your spa.
Standard 'How much?' Call
Use this when a caller asks for your basic rates for a single session.
Our most popular service is the 60-minute therapeutic massage for $95, which includes a consultation to target your specific tension areas. If you feel like you need more time for full-body relaxation, we also offer a 90-minute session for $145. Both options include aromatherapy and hot towels at no extra charge. Which of those sounds like it would help you feel better today?
Tips for this scenario
- -Mention a specific benefit like hot towels to justify the price immediately.
- -Always offer two time options to give the caller a choice rather than a yes/no.
Common Mistakes to Avoid
Pro Tips
- 1.Use SkipCalls to handle your phone inquiries while you are in a session so you never miss a $150 booking.
- 2.Keep a printed price sheet and your calendar right by the phone for quick reference.
- 3.Always mention 'aromatherapy' or 'hot towels' as 'included' to make your price feel like a better deal.
- 4.If someone says you are too expensive, offer a shorter 30-minute 'focus' session for a lower price point.
- 5.Collect the caller's email or phone number first so you can send them a digital brochure if they aren't ready to book yet.
Frequently Asked Questions
Should I post my prices on my website or keep them private?
Post them clearly. Massage clients are often stressed and don't want to hunt for info; transparent pricing builds trust before they even call.
How do I handle callers asking for 'special' services not on the menu?
Stick strictly to your script about therapeutic and wellness goals. If they persist, politely state that you only provide professional massage therapy services.
What if a client asks for a discount on their first visit?
Offer a small 'first-time' incentive like a free $15 aromatherapy upgrade rather than lowering your base rate. This protects your value.
How do I tell a regular client I am raising my prices?
Give them 30 days' notice and explain that the increase allows you to continue using high-quality organic oils and linens for their comfort.
Stop Choosing Between Your Current Client and Your Next One
Don't let the phone interrupt your flow. SkipCalls provides an AI receptionist for Massage Therapists that answers pricing questions and books appointments 24/7, so you can stay focused on the table.
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