Phone Etiquette
Phone Etiquette Guide for Massage Therapists
Managing a busy massage practice means your hands are usually on a client, not a phone. This guide helps you master professional communication so you can book more $150 sessions without breaking the peaceful atmosphere of your studio.
The Zen Greeting and Answering Speed
In the massage world, your voice is the first touchpoint of the relaxation experience. Aim to answer within three rings if you are between sessions, using a calm, melodic tone. If you are in the middle of a 90-minute deep tissue massage, do not answer; instead, use an AI receptionist like SkipCalls to handle the booking so the client on your table stays relaxed and the caller gets an immediate response. Your greeting should be consistent: 'Good morning, thank you for calling Serenity Massage, this is Sarah, how can I help you find some relief today?'
Key takeaway: Your phone greeting should sound as relaxing as the massage services you provide.
Quoting Prices and Package Value
When a caller asks for rates, don't just bark out numbers. Frame the price around the benefit. For example, instead of saying '$120,' say, 'Our 90-minute therapeutic session is $120 and allows us enough time to focus on your specific tension areas like the neck and lower back.' If they seem hesitant about the $80 price for a 60-minute session, mention your package of 5 sessions for $350. This shows them how to save $50 while committing to their long-term wellness.
