No-Show Follow-Up Templates
No-Show Follow-Up Templates for Massage Therapists
When a client skips a 90-minute deep tissue session, you lose more than just $150—you lose the chance to help someone and the income you relied on. These scripts help you professionally handle no-shows so you can protect your time, collect your fees, and keep your schedule full without feeling like the 'bad guy.'
Same-Day 'Where Are You?' Call
Use this when a client is 10 to 15 minutes late for their scheduled massage.
Hi [Client Name], this is [Your Name] from [Business Name]. I have the table warmed and the room ready for your 60-minute session that was set to start at [Time]. I'm just calling to make sure you are okay and to see if you are still on your way. If I don't hear from you in the next few minutes, I'll have to consider this a missed session so I can prepare for my next client. Please give me a quick call back when you can.
Tips for this scenario
- -Keep your tone helpful and concerned rather than annoyed.
- -Mention a specific detail like the 'table being warmed' to remind them of the personalized service they are missing.
Common Mistakes to Avoid
!Answering the phone while your hands are on a client, which ruins the quiet environment.
!Not having a clearly stated cancellation policy on your intake forms and website.
!Waiting several days to follow up with a no-show, which makes it look like you don't value your time.
!Apologizing for charging a no-show fee that the client previously agreed to.
!Trying to handle complex rescheduling via text while you are physically exhausted between back-to-back sessions.
