Customer Communication Checklist for Property Managers

Landlords interviewing for a $200-$400 monthly management fee usually hire the first professional person who picks up.

Use SkipCalls to answer basic questions about pet policies or square footage while you are in the middle of a unit showing.

Establish early if they want high-end renovations or just basic maintenance to avoid friction on $1,000+ repair approvals.

Transparency on fees prevents later disputes about 'hidden costs' when the first monthly statement arrives.

Reduces 'no-shows' for prospective tenants, saving you hours of travel time between properties.

Owners of $500K assets worry when they don't hear from you; a quick text about applicant quality builds trust.

Clarify that the $1,000-$3,000 placement fee and security deposit must be paid before keys are handed over.

Provide clear instructions on how to report a leak or pay rent to reduce 'how-to' calls on the 1st of the month.

Educate tenants that a dripping faucet is not a 2am emergency, while a burst pipe is, to protect your sleep and owner funds.

A simple 'We received your HVAC request' prevents tenants from calling you every hour when the AC dies in summer.

Maintain legal compliance and tenant privacy to avoid lease violations and safety complaints.

Usually repairs over $350-$500 require owner sign-off; always get this in writing before the vendor starts.

Owners rely on this cash flow for their mortgages; late reports create immediate anxiety and lack of trust.

Securing a renewal early avoids the $1,000+ cost of a vacancy and marketing for the owner.

Briefly summarize all maintenance done and recommend improvements to keep the property value high.

Showing an owner they could get $200 more per month proves your value as a local market expert.