No-Show Follow-Up Templates
No-Show Follow-Up Templates for Property Managers
Every missed showing is more than just a waste of gas; it is a delay in filling a vacancy that costs property owners $100 or more per day. These follow-up scripts are designed to recover lost leads, enforce professional boundaries with tenants, and protect your reputation with property owners.
Same-Day Follow-Up (Prospective Tenant)
Call this 10 minutes after the scheduled showing time while you are still at the property.
Hi, this is [Your Name] with [Company Name]. I am currently at the property for our scheduled showing at [Property Address], but I haven't seen you yet. I'll hang out here for another five minutes just in case you are running behind. If you can't make it, please give me a call back or a quick text so I can lock up and head to my next property walkthrough. Thanks!
Tips for this scenario
- -Always call while you are still on-site to show you kept your end of the deal.
- -Keep the tone helpful rather than annoyed to avoid losing a potentially great tenant.
Common Mistakes to Avoid
!Waiting at the property for more than 15 minutes without calling the prospect.
!Not mentioning the specific property address in the voicemail, making it hard for prospects to remember which 'manager' called.
!Sounding angry or confrontational, which can lead to negative online reviews for your management company.
!Failing to document the no-show in your CRM, leading you to waste time on the same person months later.
!Forgetting to confirm the appointment the morning of the showing.
