Emergency Call Protocol for Towing Services
In the towing business, speed is the only thing that matters because a stranded driver will call every listing on Google until someone answers. This protocol ensures you never miss a $150 emergency hookup because you were busy loading a vehicle or dealing with heavy traffic noise.
Defining the Towing Triage
Key takeaway: Prioritize calls where the driver is in physical danger or blocking traffic to maximize both safety and high-ticket revenue.