Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for Towing Services
In the towing industry, the first company to pick up the phone and give a clear price usually gets the hook. These scripts help you professionalize your pricing talk so you can close more roadside jobs even when you are busy winching a vehicle or navigating traffic.
Standard Local Tow Inquiry
Use this for a standard breakdown where the car is in a safe, accessible spot.
For a local tow within the city, our hook-up fee is $75 plus $4 per mile. Based on the location you mentioned, you are looking at roughly $95 to $110 total to get your vehicle to the shop. I can have a flatbed or wheel-lift truck to you in about 20 minutes. Does that work for you, or should I go ahead and get your dispatch info?
Tips for this scenario
- -Always lead with the hook-up fee first so the customer understands the base cost.
- -Mention your ETA immediately because stranded drivers care about speed more than a five-dollar price difference.
Common Mistakes to Avoid
!Failing to ask if the vehicle is 4WD or AWD, which determines if you need a flatbed and affects the price.
!Giving a 'flat price' over the phone without mentioning potential winching or dollie fees if the car won't roll.
!Not answering the phone while on a job, which forces the customer to call the next tow company on the list.
!Forgetting to mention that taxes or fuel surcharges are included or extra, leading to arguments at the drop-off.
!Sounding unprofessional or annoyed on the phone, which makes a stressed-out driver feel even more nervous.
