The True Cost of Missed Calls for Towing Services
In the towing industry, a ringing phone is a person stranded on the side of the road who needs help right now. Data shows that 85% of drivers will hang up and call your competitor if you do not answer within five rings. Missing just one call a day can cost your towing business over $40,000 in lost revenue every year.
This includes the hook-up fee and the first few miles of a standard local emergency tow.
Stranded drivers are in a panic and rarely leave messages; they simply move to the next Google search result.
Nearly half of high-value accident and breakdown calls happen at night or on weekends when you are likely sleeping.
Calculated by missing just one $125 tow per day over a 365-day calendar year.
The top-rated towing services in most cities answer calls in under three rings to lock in the job.
