Lead Response Templates
Lead Follow-Up Response Templates for Locksmiths
In the locksmith industry, the first person to answer the phone usually gets the job. These templates help you respond instantly to emergency lockouts and follow up on high-value installs so you don't lose money to the guy down the street while you are busy picking a lock.
Missed Emergency Lockout Call
Send this via text immediately when you cannot answer a call while working on another door.
Hi, this is [Your Name] from [Business Name]. I'm currently finishing a lock repair but saw your call. Are you locked out of your car or house? If you text me your address and a photo of the lock, I can give you an exact price and a 20-minute ETA. Should I head your way next?
Tips for this scenario
- -Ask for a photo of the lock immediately to see if it's a high-security cylinder or a simple Kwikset.
- -Always give a specific time window like '20 minutes' rather than 'soon' to stop them from calling competitors.
Common Mistakes to Avoid
!Not asking for a photo of the lock or keyway before heading out to the job site.
!Giving a 'flat rate' over the phone without mentioning potential labor or drill fees.
!Letting emergency calls go to a generic voicemail instead of using an AI receptionist like SkipCalls.
!Forgetting to offer a second spare key for an extra $5-$10 while already on-site.
!Failing to mention you are licensed, bonded, and insured to separate yourself from 'scam' locksmiths.
