Client Retention Scripts
Client Retention Call Scripts for Locksmiths
Client retention for locksmiths is different because your customers often meet you on a bad day—locked out, a key snapped in the cylinder, or after a break-in. The right follow-up call turns a one-time $100–$200 lockout into future rekeys, lock upgrades, and referrals—without you trying to answer the phone while your hands are on picks and tools at a door.
1) Check-in Call After an Emergency House Lockout
Use 2–24 hours after a house lockout ($100–$200) to reduce chargebacks, earn a review, and spot upgrade work.
“Hi [Name], it’s [Your Name] with [Company]. I’m calling to make sure you got back in okay after last night’s lockout and that the lock is turning smooth today—no sticking or key wobble. Did you notice any grinding when you lock it from the outside? If you want, I can swing by on a scheduled visit and rekey that lock so the old keys don’t work anymore—most rekeys run about $75–$150 per lock. No pressure—just wanted to make sure everything’s working and you feel secure.”
Tips for this scenario
- -Ask one simple “is it turning smooth?” question—customers understand that better than “is the cylinder aligned?”
- -Offer one upgrade that matches the call: after a lockout, rekey is the easiest next step.
- -If they sound stressed, ask: “Do you want a spare key made and tested in the lock next time I’m nearby?”
Common Mistakes to Avoid
!You don’t confirm the lock type/job details in your follow-up (deadbolt vs knob, rekey vs install), so your call sounds generic and gets ignored.
!You ask ‘everything okay?’ instead of a real test like ‘does the deadbolt slide in clean or do you have to lift the door?’
!You avoid mentioning price ranges, so customers assume the next step is expensive and say no (use $75–$150 per lock for rekeys, $150–$400 installs).
!You call during the times locksmith customers are busiest dealing with life (late night after a lockout) instead of a calm next-day window.
!You miss the call-back window because you’re working at a door with tools in hand—then the customer leaves a review or complaint before you ever talk to them. (This is where an answering service like SkipCalls can capture the callback request and book it while you’re on a job.)
