Customer Communication Checklist for Locksmiths

Ask if it is a car lockout, house lockout, or a broken key in the ignition so you can bring the right tools like lishi picks or extractors.

Provide a range like $75 to $150 for a standard lockout to prevent arguments over the bill once you arrive on-site.

Inform the customer they must show a valid ID and proof of residence or vehicle registration before you can begin the work.

For car calls, knowing if it is a 2024 model with a transponder chip vs an older manual lock changes your entire approach and tool kit.

If their phone is locked inside the car or house, get the number of the person they are with so you can find them.

Ask for the nearest cross-streets or a specific parking lot section to avoid wasting time driving around a large apartment complex.

Texting an ETA gives the customer peace of mind so they stop calling other locksmiths while waiting for you.

If you are currently picking a lock or driving, let the SkipCalls AI answer the phone and book the next $150 job so you do not lose it to a faster responder.

Tell the customer upfront if you accept credit cards, digital payments, or cash to avoid awkwardness when the job is done.

Make sure they understand there is a base fee just for coming out, which covers your fuel and time even if the door is opened before you arrive.

Introduce yourself and show your license or business ID to build immediate trust at the door.

Inspect the hardware (like a Schlage vs a high-security Medeco) and confirm the final price before you start drilling or picking.

Briefly tell them you will try non-destructive entry first, but explain why drilling might be necessary for certain deadbolts.

Kindly ask the customer to step back for safety while you use power tools or high-tension picks.

Have the customer test the new key in the lock three times while you watch to ensure it works perfectly.

Itemize the service call, labor, and parts (like a $25 rekey fee vs a $100 smart lock install) for their records.

The best time to get a Google review is right when the customer feels the relief of getting back into their home.

Mention if their current strikes or plates are weak and offer to return for a $200 security reinforcement job later.

A quick automated text asking if the new locks are turning smoothly builds long-term loyalty for future rekeys.