No-Show Follow-Up Templates
No-Show Follow-Up Templates for Locksmiths
When you drive 20 minutes for a $150 house lockout only to find an empty porch, you aren't just losing that job; you're losing the gas money and the other emergency calls you could have taken. These scripts help you reclaim your time and ensure that a missed appointment today doesn't mean a lost customer forever.
Same-Day Emergency No-Show
Use this when you arrive for an emergency lockout (house or car) and the customer isn't there or won't answer the door.
Hi, this is [Your Name] with [Business Name]. I'm outside at the address you gave for the lockout, but I don't see anyone here. I have two other emergency calls waiting for car lockouts across town, so I can only stay at your door for another 5 minutes before I have to move on. Please call or text me back immediately if you still need me to pick this lock, otherwise I'll have to head to the next job to keep my schedule on track.
Tips for this scenario
- -Mention the other waiting calls to create urgency.
- -Always give a specific 5-10 minute 'departure' deadline so they know you're not waiting forever.
Common Mistakes to Avoid
!Answering the phone while using a loud power drill or picking a lock, which makes you sound unprofessional.
!Failing to get a specific car make and model during the initial call, leading to the wrong tools being brought.
!Not sending a 'Five minutes away' text, which gives the customer time to leave and look for a faster tech.
!Leaving a vague voicemail that doesn't mention the specific job or the price discussed.
!Sounding angry or annoyed on a follow-up call, which guarantees they will call a competitor next time.
