Phone Scripts
Phone Script Templates for Handymen (2026)
When you are 12 feet up a ladder or deep under a kitchen sink, you cannot just grab the phone. Every missed call to a competitor is a $200 job gone forever. These scripts help you capture more leads and look professional even when your hands are full of tools.
New Inquiry for Drywall Repair
Use this when a customer calls about patching holes or fixing water damage.
Thanks for calling! I can definitely help with that drywall. To give you an accurate price, are we looking at small dings or a larger section that needs a new sheet? My drywall repairs usually range from $300 to $1,000 depending on the texture and if you need it painted too. Can you text me a few photos of the damage to this number? Once I see the photos, I can give you a firm quote and see if I can fit you in this Thursday while I am in your neighborhood.
Tips for this scenario
- -Always ask for photos to avoid underpricing yourself before you see the job.
- -Mention your current location to save on travel time by grouping jobs.
Common Mistakes to Avoid
!Answering the phone while using power tools where the customer can't hear you over the noise.
!Not having a professional voicemail greeting that tells callers when you will return their call.
!Giving a flat price over the phone without seeing a photo of the problem first.
!Forgetting to ask for the customer's address or zip code to calculate travel time.
!Trying to remember details in your head instead of writing them down or using an AI service.
