Phone Scripts
Phone Script Templates for Notaries (2026)
In the notary world, being first to answer often determines who gets the job, especially for urgent real estate closings. These scripts are designed to help you sound professional and organized even when you are driving between appointments or preparing for a high-stakes signing.
General Mobile Notary Inquiry
Use this when a customer calls needing a simple document like a Power of Attorney or Affidavit notarized at their home.
Hello, thank you for calling [Your Business Name]. Yes, I am a mobile notary and can definitely come to you. For a standard notarization, my mobile fee is $75 plus the state-regulated fee per signature. To give you an exact quote, how many documents need signing and where are you located? Also, please ensure everyone has a valid, government-issued photo ID ready when I arrive.
Tips for this scenario
- -Always lead with the mobile/travel fee to set price expectations early.
- -Remind them about valid ID immediately so you do not waste a trip.
- -Ask about the number of signers to calculate your total time.
Common Mistakes to Avoid
!Answering the phone while in the middle of a signing, which looks unprofessional to both parties.
!Failing to ask if the document is already signed (notaries must witness the act).
!Not confirming the number of witnesses required, leading to a cancelled appointment on-site.
!Forgetting to mention travel fees over the phone, causing payment friction later.
!Letting urgent hospital or jail calls go to a generic voicemail where they won't leave a message.
