Client Retention Scripts
Client Retention Call Scripts for Cleaning Companies
In the cleaning industry, a single recurring client can be worth over $5,000 a year, yet many owners focus only on the next lead. These scripts are designed to help you proactively reach out to your current and former clients to secure more deep cleans, move-outs, and weekly recurring revenue while you are busy on-site.
Post-Service Quality Check
Call the client within 24 hours of a deep clean or first-time recurring service to ensure satisfaction.
Hi [Client Name], this is [Your Name] from [Company Name]. I’m just calling to make sure you are absolutely thrilled with how your home looks after yesterday’s $350 deep clean. We really pride ourselves on those baseboards and window tracks, so I wanted to see if everything met your expectations. Do you have two minutes to let me know how the team did?
Tips for this scenario
- -Ask about specific high-traffic areas like the kitchen or master bath.
- -If they are happy, this is the perfect time to ask for a Google review.
Common Mistakes to Avoid
!Answering the phone while the vacuum is running in the background, which sounds unprofessional.
!Failing to ask for a recurring schedule after a successful one-time deep clean.
!Not leaving a detailed voicemail when a client doesn't answer a follow-up call.
!Forgetting to mention 'add-on' services like fridge or oven cleaning until the day of the job.
!Letting new leads go to voicemail during peak move-out season when the first person to answer wins the job.
