Lead Response Templates
Lead Follow-Up Response Templates for Cleaning Companies
In the cleaning industry, the first company to respond usually wins the contract. Since you are often mid-clean with your hands in gloves, these templates ensure you never lose a $300 move-out job or a recurring weekly client due to a missed call.
Missed Call (In-Job)
Use this text when you are vacuuming or scrubbing and cannot answer the phone.
Hi! This is [Name] from [Company]. I am currently on-site with a client and have my hands full, but I saw your call. Are you looking for a one-time deep clean or a regular weekly service? If you text me your address and roughly how many bedrooms you have, I can send you a quote in about 20 minutes when I am on my break!
Tips for this scenario
- -Mentioning you are on-site shows you are a busy and trusted pro.
- -Ask for the bedroom count immediately to calculate the $200-$400 deep clean price range.
Common Mistakes to Avoid
!Answering the phone while a vacuum or loud equipment is running in the background.
!Not asking about pets, which leads to underquoting jobs that require extra hair removal.
!Forgetting to clarify if the client or the company provides the cleaning supplies and vacuum.
!Giving a flat rate over the phone without seeing photos of the kitchen and bathrooms first.
!Waiting more than 2 hours to return a missed call from a move-out lead.
