Lead Follow-Up Response Templates for Cleaning Companies
In the cleaning industry, the first company to respond usually wins the contract. Since you are often mid-clean with your hands in gloves, these templates ensure you never lose a $300 move-out job or a recurring weekly client due to a missed call.
Missed Call (In-Job)
Use this text when you are vacuuming or scrubbing and cannot answer the phone.
Hi! This is [Name] from [Company]. I am currently on-site with a client and have my hands full, but I saw your call. Are you looking for a one-time deep clean or a regular weekly service? If you text me your address and roughly how many bedrooms you have, I can send you a quote in about 20 minutes when I am on my break!
Tips for this scenario
- -Mentioning you are on-site shows you are a busy and trusted pro.
- -Ask for the bedroom count immediately to calculate the $200-$400 deep clean price range.
Common Mistakes to Avoid
Pro Tips
- 1.Ask prospects to text photos of their stove and shower for the most accurate remote quotes.
- 2.Always mention you are insured and background-checked to build immediate trust with homeowners.
- 3.Use an AI receptionist like SkipCalls to handle booking while you are wearing gloves and scrubbing.
- 4.Bundle a 'Window Wash' or 'Fridge Clean' as a discounted add-on to your standard $200 deep clean.
- 5.Set a 24-hour follow-up task for any estimate over $500 to ensure the lead does not go cold.
Frequently Asked Questions
How can I give an accurate quote without visiting the house?
Ask for the total square footage, the number of bedrooms/bathrooms, and if they have pets. Requesting a few photos of the kitchen and master bath will usually tell you everything you need to know for a $200-$400 range.
What should I do if a customer says my price is too high?
Explain your checklist. Most 'cheap' cleaners skip baseboards, inside microwaves, and ceiling fans. Emphasize that your $350 deep clean is a top-to-bottom service that saves them 6 hours of work.
How do I handle missed calls when I am working alone?
An AI phone service is best. It can tell the caller you are currently on-site with a client and offer to book them into your next available slot immediately, so they don't call the next cleaner on Google.
Is it better to call or text back a lead?
For residential cleaning, text is often preferred. Busy parents and professionals find it easier to coordinate a cleaning schedule via text than a 10-minute phone call.
Stop Losing $300 Leads While You Are Scrubbing Floors
SkipCalls provides a 24/7 AI receptionist for cleaning companies for just $19.99/month. It answers your calls, filters spam, and books appointments even when you are behind a vacuum, ensuring you are always the first to respond.
More Resources for Cleaning Companies
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