Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for Cleaning Companies
In the cleaning industry, the first person to answer the phone usually wins the job. These scripts are designed to help you quickly qualify leads, provide realistic price ranges, and demonstrate your professional value even when you are busy on-site with a client.
Standard House Cleaning Inquiry
Use this when a caller asks for a general price for their home without providing details.
Thanks for reaching out! For a standard recurring clean, our rates typically range from $120 to $220 depending on your square footage and the number of bathrooms. To give you a precise quote, could you tell me if you are looking for weekly, bi-weekly, or just a one-time service? Also, do you have any pets that might require extra vacuuming or hair removal? Once I have those details, I can send a firm estimate to your email right away.
Tips for this scenario
- -Always ask about pets as they significantly increase cleaning time.
- -Pivot the conversation to frequency to encourage recurring revenue.
Common Mistakes to Avoid
!Answering the phone while a loud vacuum is running in the background.
!Giving a low-ball quote over the phone just to get the job, then trying to raise it on-site.
!Forgetting to ask if the home has high ceilings or specialty surfaces like marble or hardwood.
!Not mentioning that you are bonded and insured during the first pricing conversation.
!Failing to follow up with a written quote via text or email within 30 minutes of the call.
