Pricing Inquiry Scripts

Pricing Inquiry Response Scripts for Cleaning Companies

In the cleaning industry, the first person to answer the phone usually wins the job. These scripts are designed to help you quickly qualify leads, provide realistic price ranges, and demonstrate your professional value even when you are busy on-site with a client.

Standard House Cleaning Inquiry

Use this when a caller asks for a general price for their home without providing details.

Thanks for reaching out! For a standard recurring clean, our rates typically range from $120 to $220 depending on your square footage and the number of bathrooms. To give you a precise quote, could you tell me if you are looking for weekly, bi-weekly, or just a one-time service? Also, do you have any pets that might require extra vacuuming or hair removal? Once I have those details, I can send a firm estimate to your email right away.

Tips for this scenario

-Always ask about pets as they significantly increase cleaning time.
-Pivot the conversation to frequency to encourage recurring revenue.

Common Mistakes to Avoid

!Answering the phone while a loud vacuum is running in the background.

!Giving a low-ball quote over the phone just to get the job, then trying to raise it on-site.

!Forgetting to ask if the home has high ceilings or specialty surfaces like marble or hardwood.

!Not mentioning that you are bonded and insured during the first pricing conversation.

!Failing to follow up with a written quote via text or email within 30 minutes of the call.

Pro Tips

1.Always ask for the 'level of clutter'—a tidy house is much faster to clean than a cluttered one.
2.Offer a small discount (like $20 off) if they book their first three recurring cleans upfront.
3.Mention your eco-friendly or pet-safe cleaning products as a selling point.
4.If a customer is hesitant on price, offer to 'custom-tailor' the clean by skipping certain rooms.
5.Use a professional AI receptionist to capture leads after hours when most people are searching for cleaning services.

Frequently Asked Questions

Should I charge by the hour or by the job?

For residential cleaning, it is usually better to quote 'by the job' based on square footage and room count. This rewards your efficiency and prevents customers from watching the clock.

How do I handle a request for a 'quick' or 'cheap' clean?

Explain that you have a minimum service standard to protect your reputation. Offer a 'Priority Areas' clean where you only focus on the kitchen and bathrooms for a set price.

Do I need to see the house before giving a price?

For standard cleans, you can give a range based on bedroom/bathroom count. For move-outs or post-construction, an on-site visit or photos are highly recommended to avoid underbidding.

What if the house is much dirtier than the client described?

Your scripts should always mention that the 'estimate is based on the description provided' and that 'prices may be adjusted upon arrival if the condition requires extra time.'

Stop Losing Cleaning Jobs to Your Competition

Don't let the sound of a vacuum or a gloved hand cost you a $600 move-out clean. SkipCalls provides a 24/7 AI receptionist that answers your phone, gives price ranges, and books estimates for your cleaning company for just $19.99/month.

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