Review & Referral Scripts
Review & Referral Request Scripts for Cleaning Companies
In the cleaning industry, trust is everything because you are literally entering someone's private space. Reviews are the digital equivalent of a neighbor's recommendation, helping you secure those high-value $300 move-out cleans and recurring weekly contracts without having to defend your pricing.
Immediate Post-Job Review Request
Sent via text or said in person right after a deep clean or move-out service is completed.
I am so glad we could get your home sparkling today! We especially focused on those baseboards and the kitchen grease like you requested. If you are happy with how everything looks, would you mind leaving us a quick Google review? It helps other local families find us and means the world to our small team. I can text you the direct link right now to make it easy.
Tips for this scenario
- -Ask while the house still smells like fresh lemons and the client is most impressed.
- -Mention a specific detail you cleaned to show you went the extra mile.
Common Mistakes to Avoid
!Answering the phone while the vacuum is running in the background, making you sound unprofessional.
!Waiting too long to ask for a review—clients forget how great the house looked after 48 hours.
!Forgetting to include a direct link to the review page in your text messages.
!Ignoring negative reviews instead of using them as an opportunity to show your customer service.
!Not having a dedicated person or AI system like SkipCalls to handle inquiries while your hands are literally in soapy water.
